Are Jobs Being Lost Because of Automation

Automation is an emerging issue within the labour market space. According to CNBC about twenty-five per cent of all jobs in the United States of America are under the threat of automation. The study which was done by the Brookings Institution in Washington also discloses that the jobs under threat are the ones that are mostly repetitive and boring. The classes of people that will be hardest hit are low-wage earners. The job automation phenomenon will also leave more men out of work than it will for working-class women according to the study. The following are some of the jobs that will be automated by the year 2030 according to Forbes.

1. Customer service

Customer service is a requirement by pallet delivery companies as they seek to have professionals that interface directly with the customers. Being that the work involved largely comprises fielding commonly asked questions from customers, these jobs become prone to automation through chatbots. This is because interactions with the pallet delivery companies and many other businesses such as banks have now gone online. A close look at Pallet Delivery will reveal the automation in terms of customer service where customers can key in their requirements online. The requirements can then be sent online to the company for implementation.

2. Long haul trucking

With the advancement of self-driving trucks, self-driving cars, and the pressure from employers to increase the trucker’s wages, long haul trucking automation will be a viable alternative. Over the years, there has been a significant shortage of people willing to drive the big rigs on the highway which has led to a hike in wages for those willing to work as truck drivers.

3. Insurance underwriting

Just like in lending, this profession will first experience upward automation in the area of customer needs analysis, suitability and underwriting in order to come up with the most suitable insurance offering for a customer inquiry. This will be possible by using the available and different pools of online data sources whilst leveraging the maturing conversational artificial intelligence technology which includes chatbots. This will basically automate the application process for an insurance cover. Chatbots are commonly used by banks and telecommunication companies to welcome new customers as well as address existing customer concerns.

4. Manufacturing jobs

Manufacturing jobs are mostly repetitive in nature and artificial intelligence tends to excel in areas of pattern recognition. This enables artificial intelligence-driven robots to perform manufacturing-related jobs much faster and more accurately than their human counterparts. Warehousing jobs will also not be spared as robots will be able to move inventory more efficiently and effectively whilst reducing the employers’ exposure to safety concerns on human employees.


The jobs automation phenomenon is a key emerging issue as innovators seek to develop artificially intelligent machines that can do jobs better than humans. To this end it is important for job seekers, employees and employers to be in the know in terms of the trends in the job market in order to enable them to be ready to adapt to any changes.